Patient Communication · #17 (tied) of 27

Birdeye

Birdeye is a multi-industry reviews, listings and messaging platform with AI agents, best suited to multi-location dental groups focused on reputation and search visibility.

Editorial score

Multi-location reviews, listings and messaging platform with AI agents.

Category rank: #17 (tied) of 27 in Patient Communication
Confidence: Medium (70%)
Last reviewed: October 17, 2026

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How we scored it

Criterion	Weight	Score
Communication breadth Reviews, listings, messaging, surveys and AI search visibility.	25%	7.5
PMS integration & write-back Integrates with business systems; dental PMS write-back is limited compared with dental-native tools.	25%	6.5
Automation & AI AI agents (Jay, Myna, Robin) for AI visibility, demand conversion and experience.	15%	8.0
Dental-specific fit Multi-industry platform; dental is one of many verticals.	15%	6.0
Onboarding & support Large, established vendor focused on multi-location brands.	20%	8.0

Weighted result 7.2. Last reviewed Oct 17, 2026. How we score · Request a score review

Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

ArchyListed partner source
CareStackListed partner source
CurveListed partner source
DenticonListed partner source
DentrixListed partner source
Dentrix EnterpriseListed partner source
DolphinListed partner source
EaglesoftListed partner source
Easy DentalListed partner source
MacPracticeListed partner source
Open DentalListed partner source
OrthoTracListed partner source
OryxListed partner source
Practice-WebListed partner source
SoftdentListed partner source
tab32Listed partner source
WinOMSListed partner source
XLDentListed partner source

From Birdeye's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

Birdeye is a reputation and customer experience platform for multi-location businesses. It manages reviews, business listings, messaging and surveys, and now positions itself around AI agents it calls Jay, Myna and Robin, which aim to improve visibility in AI search, convert demand and keep the experience consistent at every location.

Dental is one of many industries Birdeye serves, alongside home services, automotive, legal and others. That breadth brings mature reputation tooling, but it means less dental-specific depth, such as PMS write-back, recall or insurance workflows, than dental-native platforms.

Who it's for: DSOs and multi-location groups whose main goals are reviews, listings and AI search visibility across many offices.

Watch-outs: pricing isn't published. Confirm exactly how it connects to your PMS for review requests, and check HIPAA terms and a BAA. Most single practices are better served by a dental-specific engagement platform.

Our take: 7.0. Powerful reputation tooling, but not built for dental.

Sources (1)

https://birdeye.com/

Reviewer notes

Expansion batch 2 draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial.

Other Patient Communication tools

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WeaveAll-in-one phones, texting, reviews and payments for practices.8.4
RevenueWellMature patient marketing and reminder platform for dental.8.2
AditAll-in-one patient engagement: phones, AI front desk, texting, forms, scheduling, payments and analytics.8.0

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