- Category rank
- #10 (tied) of 27 in Patient Communication
- Confidence
- Developing (50%)
- Last reviewed
- October 17, 2026
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| Criterion | Weight | Score |
|---|---|---|
Call handling & booking Sophia answers inbound and after-hours calls 24/7, books, reschedules and cancels in the PMS, and also runs recall, waitlist refills, balance reminders and overnight eligibility checks. | 30% | 8.5 |
PMS integration depth Claims real-time two-way read/write with Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve and Denticon. Write-back depth per PMS isn't published. | 25% | 8.0 |
Guardrails & human handoff Practices set call-handling and scheduling rules, and calls are logged with outcomes; escalation and handoff details aren't spelled out publicly. | 15% | 6.5 |
Evidence & transparency Named customer testimonials and pilot figures, all vendor-reported; no independent data and no public pricing. | 15% | 6.0 |
Deployment & support Dedicated human onboarding with go-live in weeks; seed-funded ($3.8M per the vendor) with a multi-location and DSO focus. | 15% | 7.5 |
Weighted result 7.5. Last reviewed Oct 17, 2026. How we score · Request a score review