Patient Communication · #10 (tied) of 27

Swell

Swell is AI reputation management for DSOs and multi-location groups that sends review invites after visits and drafts HIPAA-compliant replies.

Editorial score
AI reputation management for DSOs: review invites, drafted responses and issue routing.
Category rank
#10 (tied) of 27 in Patient Communication
Confidence
Medium (70%)
Last reviewed
October 17, 2026

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Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

From Swell's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

Swell is a reputation management and patient experience platform for multi-location healthcare groups, including DSOs. After each visit it sends a review invite by text, triggered from the practice management system. Its AI agent reads every review, drafts a HIPAA-compliant response in the brand's voice for one-click approval, and routes anything that mentions safety, billing or HIPAA to the right manager as a ticket.

Swell connects to Dentrix, Open Dental, Ortho2 Edge and NexHealth, plus more than 100 EHR and PMS systems across specialties. It targets groups from 5 to more than 500 locations.

Who it's for: DSOs and multi-location groups that need consistent, compliant review responses and visibility across many offices.

Watch-outs: pricing isn't published. Swell covers reviews and patient feedback, not reminders, phones or scheduling, so you'll still need a communication platform. Make sure a person approves AI-drafted replies.

Our take: 7.3. A strong specialist for multi-location reputation.

Sources (1)

Reviewer notes

Expansion batch 2 draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial.

Other Patient Communication tools

  • NexHealthOnline booking, forms and reminders with a strong PMS integration API.8.5
  • WeaveAll-in-one phones, texting, reviews and payments for practices.8.4
  • RevenueWellMature patient marketing and reminder platform for dental.8.2
  • AditAll-in-one patient engagement: phones, AI front desk, texting, forms, scheduling, payments and analytics.8.0
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