Patient Communication · #10 (tied) of 27

Viva AI

Viva AI is an AI dental receptionist that answers every call around the clock in 100+ languages and books directly into the practice management system.

Editorial score

AI receptionist that answers calls 24/7 in 100+ languages and books into the PMS.

Category rank: #10 (tied) of 27 in Patient Communication
Confidence: Developing (50%)
Last reviewed: October 17, 2026

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How we scored it

Criterion	Weight	Score
Call handling & booking Answers calls 24/7, books, reschedules and runs recall and reactivation; also handles texting, web chat and email.	30%	8.0
PMS integration depth Direct PMS booking; integrations cited include Dentrix, Eaglesoft, Open Dental, Dentrix Ascend, CareStack and Cloud 9.	25%	7.5
Guardrails & human handoff Emergency calls trigger HIPAA-compliant alerts to staff; confirm escalation rules during setup.	15%	7.0
Evidence & transparency Publishes pricing and a single-practice case study; SOC 2 Type II and BAA for every practice. Few independent results.	15%	7.0
Deployment & support Vendor says practices go live in about a week; 30-day risk-free trial.	15%	7.5

Weighted result 7.5. Last reviewed Oct 17, 2026. How we score · Request a score review

Pricing

From $349/mo

Source: vendor pricing page. We only list prices vendors publish.

Works with

CareStackListed partner source
Cloud 9Listed partner source
CurveListed partner source
DentrixListed partner source
Dentrix AscendListed partner source
EaglesoftListed partner source
Open DentalListed partner source
SoftdentListed partner source

From Viva AI's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

Viva AI is an AI receptionist for dental practices and DSOs. It answers calls 24/7, books and reschedules appointments directly in the PMS, and runs outbound recall and reactivation campaigns. It also handles texting, web chat and email, and speaks more than 100 languages. Emergency calls trigger alerts to the practice.

Viva says it is SOC 2 Type II certified and signs a BAA with every practice. Independent buyer guides list integrations including Dentrix, Eaglesoft, Open Dental, Dentrix Ascend, CareStack and Cloud 9. Unusually for this category, Viva publishes its pricing, starting at $349 a month for its after-hours and overflow tier, and offers a 30-day risk-free trial. The company says most practices are live in about a week.

Who it's for: practices that miss calls after hours or during busy periods, and DSOs that want multilingual coverage and outbound recall in one tool.

Watch-outs: results on Viva's site come from a single-practice case study. Test how it handles complex insurance questions and confirm exactly which PMS actions it writes back.

Our take: 7.5. Transparent pricing and strong compliance for a young category.

Sources (3)

Reviewer notes

Expansion draft 2026-10-17; vendor URL verified live. Not public until approved in /admin/editorial.

Other Patient Communication tools

NexHealthOnline booking, forms and reminders with a strong PMS integration API.8.5
WeaveAll-in-one phones, texting, reviews and payments for practices.8.4
RevenueWellMature patient marketing and reminder platform for dental.8.2
AditAll-in-one patient engagement: phones, AI front desk, texting, forms, scheduling, payments and analytics.8.0

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