Patient Communication · #6 (tied) of 27

VoiceStack

VoiceStack is CareStack's AI-powered dental phone system, with an AI receptionist that answers 24/7 and books appointments in your PMS.

Editorial score

AI-powered dental phone system with an AI receptionist, call scoring and transcripts, missed-call follow-up and call-source tracking. Disclosure: VoiceStack is made by CareStack, which we also list.

Category rank: #6 (tied) of 27 in Patient Communication
Confidence: Medium (60%)
Last reviewed: October 17, 2026

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How we scored it

Criterion	Weight	Score
Call handling & booking Full AI phone system with an AI receptionist that answers 24/7, books, cancels and reschedules in real time, and handles English and Spanish calls. Missed-call follow-up and call scoring included.	30%	8.5
PMS integration depth Lists 7 PMS integrations (incl. Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Planet DDS/Denticon, CareStack) plus HubSpot, GoHighLevel and Google Ads. Write-back depth per PMS isn't published.	25%	8.0
Guardrails & human handoff Per-location FAQ knowledge and escalation that transfers or logs messages for staff with full context. Practice-set booking rules aren't detailed publicly.	15%	7.5
Evidence & transparency Outcome stats (2,000+ practices, missed-call and revenue gains) come from vendor case studies with named customers; no independent data. No public pricing.	15%	6.5
Deployment & support Structured onboarding with Day 7/15/30 check-ins; support M-F 8-6 and Sat 8-4. Hardware/porting timelines not published.	15%	7.5

Weighted result 7.8. Last reviewed Oct 17, 2026. How we score · Request a score review

Pricing

Contact vendor

Not published by the vendor. We only list prices vendors publish.

Works with

CareStackListed partner source
DenticonListed partner source
DentrixListed partner source
Dentrix AscendListed partner source
EaglesoftListed partner source
Open DentalListed partner source

From VoiceStack's own integration pages and docs, checked by our team. Integrated means two-way sync or write-back; listed partner means named without stated depth. Confirm your exact version with the vendor.

Our review

VoiceStack is an AI-powered phone system for dental practices. Disclosure: VoiceStack is made by CareStack, which we also list. We score both against the same published rubrics.

It replaces the office phone system and adds an AI receptionist on top. The AI answers the main line any time of day, handles common questions from a per-location FAQ, and books, cancels or reschedules appointments in real time. It recognizes returning patients by pulling details from the PMS and works in English and Spanish. When a call needs a person, it transfers or leaves a message for the team with the full context.

Around that sit call transcripts and scoring, missed-call follow-up and call-source tracking that ties calls back to Google Ads. VoiceStack lists integrations with 7 PMSs, including Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Planet DDS and CareStack, plus HubSpot and GoHighLevel.

Who it's for: practices and groups that want to replace their phones and add AI call coverage in one move, especially CareStack users.

Watch-outs: pricing is demo-only. The outcome numbers (2,000+ practices, fewer missed calls, revenue gains) are vendor case studies. Ask how deep write-back goes for your PMS and what the AI is allowed to book without staff approval.

Our take: 7.7. Strong call handling and booking, with lower marks for vendor-only evidence and unpublished pricing.

Sources (4)

Other Patient Communication tools

NexHealthOnline booking, forms and reminders with a strong PMS integration API.8.5
WeaveAll-in-one phones, texting, reviews and payments for practices.8.4
RevenueWellMature patient marketing and reminder platform for dental.8.2
AditAll-in-one patient engagement: phones, AI front desk, texting, forms, scheduling, payments and analytics.8.0

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